Shipping Info

** IMPORTANT NOTICE CORONA VIRUS (COVID-19) **

As you may be aware, due to the Corona Virus (Covid-19) outbreak, production and shipping has been affected globally for the majority of e commerce retailers. 

As of current date, production is still not at full capacity in the majority of major Asian manufacturing hubs so this may or may not affect the delivery of some of the items on our site. If delivery will be affected for a particular item on our site, there will be clear guidance on each product page to highlight this and you will also be notified via e mail if you have already placed an order.

Please bare with us as we work directly with manufactures and factories to get your order to you as quickly as possible.

 

HOW LONG WILL MY ITEM TAKE TO ARRIVE?

The shipping time consists of two sections - 

  • Processing Time: Verification of order details, sourcing, quality checks and packaging. All orders are forwarded to manufacturer within 72 hours after the order is placed and the payment is received. This may vary in some instances if the item is exclusive and in such cases, you will be notified on the individual product page. 
  • Shipping Time: The time taken to arrive to destination after dispatch from warehouses or factories. 

We use a high security checkout procedure on our site to protect both the customer and D2 Direct. We work directly with high quality manufactures and provide you with premium products so your security and customer satisfaction is important to us. 

TIME FOR MACHINE EXCLUSIVE PRODUCTS

 * Please Note That Because Of The Unique Nature Of These Models And The Limited Number Produced, Despatch From Manufacture Is Estimated At 2 - 6 Weeks But It Will Be Well Worth The Wait Once You Get Your Hands On These Amazing Models!

USA & Canada

Standard Secured Shipping & Insurance takes 1½ - 6 Weeks for delivery (IF YOUR ITEM IS IN STOCK)

AUSTRALIA & New Zealand
Standard Secured Shipping & Insurance takes 1½ - 6 Weeks for delivery (IF YOUR ITEM IS IN STOCK)

U.K & EUROPE
Standard Secured Shipping & Insurance takes 1½ - 6 Weeks for delivery (IF YOUR ITEM IS IN STOCK) 

Others Countries
Standard Secured Shipping & Insurance takes 1½ - 6 Weeks for delivery (IF YOUR ITEM IS IN STOCK) 

 *Note: on purchase, the customer must accept that these delivery times are estimates only, based on the average data from 10,000+ Orders. Some orders may be faster, or slower depending on the location of recipient and the fulfilment centre used*

 

WHERE DO YOU SHIP FROM?

D2 Direct works very closely with top global merchants from all over the world to source and curate the unique products on the market at the best prices for you. We travel the world and meet trusted suppliers to put together a collection of fun and trending product, this way, you don’t have to drive around to retail shops, search thousands of different websites to price compare and get ideas…think of us as a one-stop shop destination for the most popular products. Because of this, your order can be shipped anywhere from EU, China, India, Indonesia, Vietnam etc. via our partnership with trusted couriers such as USPS, DHL, FEDEX etc.

ORDER & TRACKING

When you place your order, you will receive a Purchase Confirmation email confirming your Order # and purchase details. You can cancel your order or make changes to your shipping information the same day you placed your order by midnight.

After 72 hours, your order will be ready to be processed for stocking, packing and shipping by the manufacturer or fulfilment centre and this normally takes 5-10 business days. When this is completed, you will receive a Shipping Confirmation email.

Once your order has shipped, we will send you another Shipping Update email with your tracking number. To track your package, simply click on the link provided or the link on our Order Tracking Page. Tracking information may not be available for the first couple of days after you receive your Shipping Update email. Several days may pass between package scans. We assure you that this is normal and will not affect your expected delivery date.

DELIVERY TIME

All orders are processed including QA process, testing and packing within 5-10 business days of the order being placed.

    • FREE Standard Shipping for all Orders over $49
    • Most US-based orders are shipped directly from our warehouse within 24-72 hours for your convenience and maximum efficiency, subject to availability in local US fulfilment centre.
    • The only downside of our service is that our products are so *HOT* And normally out of stock in US warehouse. Don’t worry, we have backup storage in Asia and will ship your product directly from warehouse if needed and your order will arrive within 1½  to 6 Weeks . Your time is invaluable, we won’t waste it.

We do apologize that shipment delays may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by courier service.

CUSTOM DUTIES

PLEASE NOTE THAT YOU WILL BE RESPONSIBLE FOR ANY CUSTOMS OR IMPORT DUTIES IF ANY ARE APPLICABLE ON YOUR ORDER.

RETURNS & EXCHANGES

What is your cancellation policy?

You have 6 hours of the same day to cancel your order and receive a refund after your purchase. If you try to cancel your order after you received a Shipping Confirmation email, we will not be able to issue a refund as the item has already been packaged and shipped out to you.

Please check refund amount here: Return & Refund policy.

What is the return policy?

If your product is damaged or defected, please kindly email us with the subject line “Return: Damage or Defected item with your order #” along with a photograph so we can immediately look into sending you a new one.

The return policy will only apply to damaged items or products that have any manufacturing problems. We will not make any refunds or changes once the product has been successfully delivered in normal condition.

We do not refund shipping cost. Return shipping is to be paid by the Buyer

See more about our return policy here: Return & Refund policy.